8.1Score
🎧 Customer Support

Ada Agent

Multilingual customer support automation

Rank
#20
Tasks Tested
4
Autonomy
full
Pricing
From $1500
View Vendor

About

AI customer service agent that learns from your knowledge base and support history. Handles chat, email, and voice across 100+ languages.

Capabilities

FAQ resolutionKnowledge base searchMulti-language supportSentiment detectionTicket creation

Channels

chatemailphone

Integrations (4)

ZendeskFreshdeskSlackShopify

Use Cases

Ticket auto-resolution
FAQ deflection
Email support triage
Best for enterpriseSame-day setup6 languagesSOC2

Known Limitations

!Limited to specific data formats

Benchmark Scores

Task Completion
8.1
Output Quality
8.0
Accuracy
8.1
Hallucination Resistance
8.0
Instruction Following
8.1
Speed
8.3
Tone & Brand
8.0
Autonomy
8.1

Task Results

FAQ Resolution
support · easy
8.1
Multi-Turn Conversation
engagement · hard
7.9
Knowledge Base Query
support · easy
8.2
SLA Compliance
operations · medium
8.1

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Ada
Toronto, Canada
https://ada.support
Founded 2016
Funding: $50M
View Vendor Profile →
Free trial available
Setup: 2 hours
No-code setup