6.6Score
🖥️ IT Operations

Moveworks IT Agent

Auto-resolves employee IT tickets — password resets, software access, troubleshooting

Rank
#85
Tasks Tested
4
Autonomy
full
Pricing
From Contact
View Vendor

About

AI that understands and resolves IT issues conversationally.

Capabilities

Ticket triageAuto-resolutionSoftware provisioningKnowledge search

Channels

SlackTeamsWeb portal

Integrations (4)

ServiceNowJiraOktaActive Directory

Use Cases

Incident management
Change management
Best for enterprise1-2 week setupSOC2

Known Limitations

!Limited customization on free tier

Benchmark Scores

Task Completion
6.6
Output Quality
6.7
Accuracy
6.7
Hallucination Resistance
6.8
Instruction Following
6.6
Speed
6.1
Tone & Brand
6.5
Autonomy
6.5

Task Results

Voice Objection Handling
engagement · hard
8.9
Meeting Booking
conversion · hard
7.0
Complex Ticket Resolution
support · hard
5.8
Call Summary Generation
documentation · medium
4.5

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Moveworks
Mountain View, CA
https://www.moveworks.com
Founded 2016
Funding: $315M
View Vendor Profile →
Setup: 2-4 weeks
Engineering required