9.0Score
🎧 Customer Support

CX Agent

Enterprise-grade AI customer support

Rank
#3
Tasks Tested
4
Autonomy
supervised
Pricing
From $0.05
View Vendor

About

Purpose-built customer support agent with deep context awareness and brand personality injection. Handles complex multi-turn conversations with high accuracy.

Capabilities

FAQ resolutionComplex ticket handlingMulti-turn conversationsEscalation detectionSentiment analysis

Channels

chatemail

Integrations (4)

ZendeskSalesforce Service CloudSlackIntercom

Use Cases

Email support triage
CSAT improvement
Live chat automation
Best for startupSame-day setup6 languages

Known Limitations

!Pricing may change with usage volume

Benchmark Scores

Task Completion
8.9
Output Quality
8.9
Accuracy
9.2
Hallucination Resistance
9.6
Instruction Following
9.0
Speed
8.5
Tone & Brand
9.0
Autonomy
8.7

Task Results

FAQ Resolution
support · easy
9.1
Complex Ticket Resolution
support · hard
8.8
Sentiment Detection
analysis · medium
9.1
Multi-Turn Conversation
engagement · hard
8.8

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Sierra AI
San Francisco, CA
https://sierra.ai
Founded 2023
Funding: $50M+
View Vendor Profile →
Free trial available
Setup: 4 hours
No-code setup